Help Centre
Frequently Asked.
Everything you might want to know about our cloth, delivery, care, and exchanges — answered plainly.
Orders
Add your chosen suits to the bag, then proceed to checkout. Guest checkout is available.
Contact us within 2 hours of order placement by email and we will do our best to accommodate changes.
Every order arrives in signature Khizar Omer packaging at no additional cost.
Orders over PKR 10,000 require a 5% advance payment to confirm the order. The remaining balance is paid on delivery.
Shipping
Standard delivery is 3–5 business days within Pakistan. Express is 1–2 business days.
Yes — to the UAE, UK, USA and Saudi Arabia. Rates and times vary by destination.
Nationwide delivery is complimentary on orders above PKR 10,000.
Fabric & Care
Each suit is cut to 4–4.5 metres (varies by fabric) — enough for a considered tailored piece.
See our fabric guide — care varies by weave.
Yes. All our fabrics are tested for colourfastness before dispatch.
Exchanges
We offer exchanges only. Returns and refunds are not available. Unopened, uncut suits may be exchanged within 7 days of delivery. Please retain the original packaging. Suits that have been cut, washed, or altered cannot be exchanged.
Email us with your order number and reason. Once approved, we will arrange collection for the exchange.